Mary Rowen Horgan
Writer, editor, customer service expert, administrative assistant

Professional Experience

Complete Staffing Solutions, Boston, MA 1/2020-3/2020
Completed an HR compliance project for Pavilion Floors, Inc., Woburn, MA
• Organized I-9 forms for over 600 contract workers and permanent employees
• Digitized available paper forms and printed digital information, ensuring matching paper and digital files for each employee
• Audited each file for proper compliance
• Assisted in collection and scanning of updated compliance documents
• Assisted in onboarding new employees

Nagler Group, Woburn, MA 9/2019-12/2019
Contracted by staffing agency Nagler Group to assist Little Sprouts, LLC. at various MA locations preparing for license renewal
• Verified that staff members were up to date on teacher certification, first-aid and CPR training, physical exams/vaccinations, safety training, and other state-mandated requirements
• Verified that student files included critical material such as emergency contact info, documentation of physical exams/vaccinations, individual medical plans when necessary, multiple parent/guardian consent forms, et al.
• Entered all data into Excel spreadsheets to be reviewed during relicensing process
• Assisted with general administrative tasks: answering phones, greeting guests, assisting delivery people, stocking supplies/snacks, shelving books, et al.

MRH, Arlington, MA 11/2000-Present
Published Author and Freelance Writer/Editor
• Completed three contemporary novels. Leaving the Beach, published 6/2019; Living by Ear, published 11/2019; and It Doesn’t Have to be That Way, due 9/2020; all from Evolved Publishing;
• Essays have been featured in publications including The Girlfriend, Huffington Post, Feminine Collective,, Women Writers, and Mutha Magazine;
• Essays cover topics such as body image, eating disorders, mental health, parenting, American politics, and contemporary music;
• Freelance projects including:
– Copywriting and web content creation for local educational institutions, non-profits and technical companies; and
– Creative writing/mentorship, editing academic research papers and college application essays.

AXENT Technologies, Waltham, MA 11/1997-11/2000
Channel Communications Specialist (4/1999-11/2000)
• Wrote and edited monthly newsletter, technical manuals, email bulletins for partners;
• Oversaw daily content updates on partner website;
• Worked on team design and production of program brochures and direct mail pieces; and
• Helped to develop and maximize potential of strategic alliances with Compaq and Hewlett-Packard

Field Marketing Representative (11/1997-4/1999)
• Assisted sales account managers in developing relationships with Fortune 500 accounts
• Acted as direct sales representative and primary contact on select Fortune 500 accounts
Corporate Microshop, Boston, MA 10/1996-11/1997
Sales Representative
• Independently established, developed, and managed over fifty Massachusetts accounts as a reseller of computer hardware and software
• Exceeded $600k annual sales quota
• Wrote and edited corporate communications both internal and external
Cyrk, Inc., Gloucester, MA 9/1993-10/1996
Customer Service Representative
• Worked with customer service director to establish Cyrk’s first call center
• Managed several key catalog accounts, including NationsBank and Fidelity Investments
• Assisted with design and production of NationsBank employee premiums catalog
• Worked with public relations as key contact for corporate investors
Providence College, Providence, RI
Bachelor of Arts, English

Skills: Content development, creative writing, storytelling, social media, copywriting, publishing, editing, WordPress, blogging, copyediting, story editing. Fluent in Microsoft Office Suite for Windows and Mac.

Professional affiliations: Independent Publishers of New England (IPNE), GrubStreet, Boston


  • My Final Retail Therapy Session (essay), was a finalist in the 2020 Faulkner-Wisdom Creative Writing Competition
  • It Doesn’t Have to be That Way (novel), shortlisted in the 2017 Faulkner-Wisdom Creative Writing Competition
  • Leaving the Beach (novel) was a semifinalist in the 2017 BookLife (by Publishers Weekly) contest
  • Leaving the Beach (novel) received a 2016 IPPY award for regional fiction