Mary Rowen Horgan

Writer, editor, customer service expert, administrative assistant

Professional Experience

Nagler Group, Woburn, MA                            9/2019-Present

Contracted by staffing agency Nagler Group to assist Little Sprouts, LLC. at various MA locations preparing for license renewal
  • Verifying that staff members are up-to-date on teacher certification, first-aid and CPR training, physical exams/vaccinations, safety training, and other state-mandated requirements
  • Verifying that student files include critical material such as emergency contact info, documentation of physical exams/vaccinations, individual medical plans when necessary, multiple parent/guardian consent forms, et al.
  • Entering all data into Excel spreadsheets to be reviewed during relicensing process
  • Assisting with general administrative tasks: answering phones, greeting guests, assisting delivery people, stocking supplies/snacks, shelving books, et al.

MRH, Arlington, MA                                         11/2000-Present

Published Author and Freelance Writer/Editor
–        Copywriting and web content creation for local educational institutions, non-profits and technical companies; and
–        Creative writing/mentorship, editing academic research papers and college application essays.

AXENT Technologies, Waltham, MA           11/1997-11/2000

Channel Communications Specialist  (4/1999-11/2000)
·       Wrote and edited monthly newsletter, technical manuals, email bulletins for partners;
·       Oversaw daily content updates on partner website;
·       Worked on team design and production of program brochures and direct mail pieces; and
·       Helped to develop and maximize potential of strategic alliances with Compaq and Hewlett-Packard
Field Marketing Representative (11/1997-4/1999)
·       Assisted sales account managers in developing relationships with Fortune 500 accounts
·       Acted as direct sales representative and primary contact on select Fortune 500 accounts

 Corporate Microshop, Boston, MA               10/1996-11/1997

Sales Representative
·       Independently established, developed, and managed over fifty Massachusetts accounts as a reseller of computer hardware and software
·       Exceeded $600k annual sales quota
·       Wrote and edited corporate communications both internal and external

 Cyrk, Inc., Gloucester, MA                              9/1993-10/1996

Customer Service Representative
·       Worked with customer service director to establish Cyrk’s first call center
·       Managed several key catalog accounts, including NationsBank and Fidelity Investments
·       Assisted with design and production of NationsBank employee premiums catalog
·       Worked with public relations as key contact for corporate investors


Providence College, Providence, RI

Bachelor of Arts, English


Content development, creative writing, storytelling, social media, copywriting, publishing, editing, WordPress, blogging, copyediting, story editing. Fluent in Microsoft Office Suite for Windows and Mac.
Professional affiliations: Independent Publishers of New England (IPNE), GrubStreet, Boston