Resume

 

Mary Rowen Horgan

Writer, editor, customer service expert, administrative assistant

Professional Experience

Nagler Group, Woburn, MA                            9/2019-Present

Contracted by staffing agency Nagler Group to assist Little Sprouts, LLC. at various MA locations preparing for license renewal
  • Verifying that staff members are up-to-date on teacher certification, first-aid and CPR training, physical exams/vaccinations, safety training, and other state-mandated requirements
  • Verifying that student files include critical material such as emergency contact info, documentation of physical exams/vaccinations, individual medical plans when necessary, multiple parent/guardian consent forms, et al.
  • Entering all data into Excel spreadsheets to be reviewed during relicensing process
  • Assisting with general administrative tasks: answering phones, greeting guests, assisting delivery people, stocking supplies/snacks, shelving books, et al.

MRH, Arlington, MA                                         11/2000-Present

Published Author and Freelance Writer/Editor
–        Copywriting and web content creation for local educational institutions, non-profits and technical companies; and
–        Creative writing/mentorship, editing academic research papers and college application essays.

AXENT Technologies, Waltham, MA           11/1997-11/2000

Channel Communications Specialist  (4/1999-11/2000)
·       Wrote and edited monthly newsletter, technical manuals, email bulletins for partners;
·       Oversaw daily content updates on partner website;
·       Worked on team design and production of program brochures and direct mail pieces; and
·       Helped to develop and maximize potential of strategic alliances with Compaq and Hewlett-Packard
Field Marketing Representative (11/1997-4/1999)
·       Assisted sales account managers in developing relationships with Fortune 500 accounts
·       Acted as direct sales representative and primary contact on select Fortune 500 accounts

 Corporate Microshop, Boston, MA               10/1996-11/1997

Sales Representative
·       Independently established, developed, and managed over fifty Massachusetts accounts as a reseller of computer hardware and software
·       Exceeded $600k annual sales quota
·       Wrote and edited corporate communications both internal and external

 Cyrk, Inc., Gloucester, MA                              9/1993-10/1996

Customer Service Representative
·       Worked with customer service director to establish Cyrk’s first call center
·       Managed several key catalog accounts, including NationsBank and Fidelity Investments
·       Assisted with design and production of NationsBank employee premiums catalog
·       Worked with public relations as key contact for corporate investors

Education:

Providence College, Providence, RI

Bachelor of Arts, English

Skills:

Content development, creative writing, storytelling, social media, copywriting, publishing, editing, WordPress, blogging, copyediting, story editing. Fluent in Microsoft Office Suite for Windows and Mac.
Professional affiliations: Independent Publishers of New England (IPNE), GrubStreet, Boston

Awards: